Privacy Policy

1. Introduction

At Suzanne Beville Counselling & Psychotherapy, your privacy and personal data confidentiality are of paramount importance. This Privacy Policy outlines how your personal information is collected, stored, used, and protected in compliance with the General Data Protection Regulation (GDPR) and the Data Protection Acts of Ireland.

2. Information Collected

When you interact with this practice via the website contact form, email, telephone, or during therapy sessions, the following personal data may be collected:

• Contact Information: Your name, email address, phone number, and preferred appointment details.
• Clinical Records: Brief session notes, assessment forms, emergency contact details, and relevant medical history necessary to provide safe and effective therapeutic support.

3. How Your Information Is Used

Your personal data is strictly used for legitimate professional purposes, including:

• Responding to your enquiries and managing session bookings.
• Delivering professional therapy and counselling services.
• Maintaining accurate and confidential clinical records in line with legal and professional guidelines.

4. Confidentiality & Data Sharing

All information shared during enquiries and therapeutic sessions remains strictly confidential. Personal data will never be sold, rented, or shared with third parties for marketing purposes. Confidentiality may only be breached under exceptional circumstances required by Irish law or ethical codes (e.g., IACP code of ethics), such as:

• If there is a clear risk of severe harm to yourself or another person.
• Where child protection issues are disclosed under Children First legislation.
• In response to a valid court order or legal obligation.

5. Data Storage & Security

All client data is stored securely using encrypted, password-protected electronic systems or locked physical storage. Reasonable administrative, technical, and physical precautions are taken to protect your data against loss, misuse, or unauthorized access.

6. Data Retention

Clinical notes and personal records are retained securely for a period required by professional codes of ethics and standard legal/insurance practice in Ireland, after which they are safely and permanently deleted or shredded.

7. Your Data Protection Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal information held about you.
• Right to Rectification: Request correction of inaccurate or incomplete information.
• Right to Erasure: Request the deletion of your personal data, subject to legal and ethical record-keeping obligations.
• Right to Restrict Processing: Request restrictions on how your personal data is processed.

8. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact:

Suzanne Beville
Email: therapybysuzanne@gmail.com
Phone: 089 256 5012

9. Cancellation Policy

If you need to reschedule or cancel an appointment, please provide at least 48 hours' notice. Appointments cancelled with short notice will result in a 50% cancellation fee, as this time slot cannot be offered to another client. Non-attendance without notice will incur full payment before a follow-up session can be arranged.